A virtual number for business is a cloud-based number that routes incoming customer calls to the preferred agents. Virtual call center services can be used for local as well as international market reach. Virtual numbers help a business establish market branding. It makes a business visible on different platforms.
Virtual Number for Business & Customer Service Delivery
Virtual call center services help businesses of every size to deliver seamless communication to customers. The features of virtual numbers are efficient for supporting a business to expand and grow in very less time. The features of virtual call center services are:
- IVR integration: Virtual numbers can be integrated with the IVR menu which allows a business to assist customers. With the IVR menu, customers can avail of self-service to solve their issues or gain information. IVR helps a business to offer instant help to customers without any human assistance.
- Call recording: With virtual numbers for business, every call can be recorded. Automated recording helps a business track and monitor every inbound and outbound call. It reduces manual work or recording and also the risk of missing recording calls. The call recordings can be used by the business as a database for marketing strategies and tools for training purposes.
- Call routing: Virtual number solution can directly route calls to the agents or specific departments as per the request of the customers. With the IVR integration, if the customers need further assistance or are not satisfied with the IVR menu service, they can request a call request. With the request, the call can be directly routed to the agent or department. Automated call routing reduces wait time, and agents’ workload and also offers an instant solution.
- Multi-lingual option: A business can support customer communication by offering the multi-lingual option to choose from. With multi-lingual options, a business can use any language of its choice. It helps a business for better customer engagement and service satisfaction. Multiple language options help a business offer customer service beyond one geographical location.
Enhancing Customer Service using Virtual Numbers for Business
Virtual call center services benefit a business to offer high-quality customer service delivery. It can be used in different ways to enhance customer service satisfaction. A virtual phone number provider can assist the business to use the solution in the best way. Features that add to get the customer service right are as follows:
- 24×7 support: Virtual numbers offer 24×7 support to customers. A business can integrate it with missed call solution or toll-free number to gain more benefits. A business can offer immediate responses to callers with the feature. It helps the customers to gain solutions without any delay.
- Optimize operational efficiency: With a virtual number, a business can optimize its operational efficiency. It automates call routing to specific agents based on the availability of the agents. It also keeps track of the caller’s history and location. This makes the best use of the solution to offer immediate and accurate service delivery.
- Number masking: A business can offer privacy and ensure lead leakages with a virtual number solution. With the number masking feature, a business can offer confidentiality and surety that helps in customer rapport building. It hides the details of the caller and the business during a live call. It offers a safe communication channel that is secure and seamless.
- Higher conversion rate: A business can offer a higher conversion rate with a virtual number solution. It tracks every incoming and outgoing call which opens up wider business opportunities. It helps to engage proactively to drive more engagement.
A business can choose a virtual phone number provider that meets the needs of the business. Knowlarity is a virtual phone number provider that offers a solution for every business size and industry. The pricing of the solutions offered is very economical. The three main pricing categories and you can get more information about it by clicking here. You can also connect with them to know more about their virtual number solution & other services.